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Complaints

Ekam Insurance Brokers Pty Ltd management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers’ right to complain and which actively solicits feedback from customers.

Privacy Policy

At Ekam Insurance Brokers Pty Ltd, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information

Duty Of Disclosure

Your broker will be in regular contact to inform you of changes in the insurance market and law, and any potential impacts those changes have on your Insurance and Risk program. However it is crucially important that you inform your broker of any material facts which change your company’s risk profile or business activities.

Financial Services Guide

We will provide you with further information whenever we provide you with advice which takes into account your objectives, financial situation and needs. This information may include the advice that we have given you, the basis of the advice and other information on our remuneration and any relevant associations or interests.

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